We are looking for an exceptional Office Manager Virtual Assistant to become the first point of contact for customers. This role is ideal for someone with outstanding communication skills, a professional phone manner, and the ability to manage customer enquiries efficiently while delivering excellent customer service.
Work Hours:
⭐ 40-45 hours a week
⭐ Full-time
Rate:
⭐ £700 per month
POTENTIAL TASKS
Customer Communication
- Answer incoming customer phone calls professionally and courteously.
- Respond promptly to customer enquiries via phone, email, and WhatsApp.
- Provide accurate information about the company's services and assist with customer queries.
- Deliver an exceptional customer experience by maintaining a friendly, professional, and solution-focused approach.
Lead & Appointment Management
- Manage and follow up on new leads to ensure timely communication.
- Schedule appointments and coordinate bookings with customers and engineers.
- Ensure all customer enquiries and leads are responded to promptly and efficiently.
Office Administration
- Maintain and update customer records, appointments, and communication logs.
- Monitor and organize the shared inbox and messaging platforms to ensure no enquiry is missed.
- Handle general administrative and office management tasks to support the day-to-day operations of the business.
Team Coordination
- Liaise with the internal team to ensure smooth communication and efficient workflow.
- Support the team by keeping schedules, customer information, and administrative tasks well organized.
SKILLS/EXPERIENCES REQUIRED
- Excellent verbal and written English communication skills.
- Exceptional customer service and relationship-building abilities.
- Confident and professional telephone etiquette.
- Strong organizational and time management skills.
- Ability to multitask and prioritize competing tasks effectively.
- High attention to detail and accuracy.
- Proficient in Microsoft Office Suite and Google Workspace.
- Experience using CRM systems and communication tools (preferred).
- Proactive, dependable, and able to work independently with minimal supervision.
- Strong problem-solving skills with a positive, solution-oriented mindset.
IMPORTANT REMINDERS
- Please apply only once. If you have already submitted an application form for another position, please do not submit another form. Any additional submissions will be automatically tagged as invalid.
- Our application will include submission of requirements and a few trial tasks. Please block off some time to prepare and complete these before starting the form. We recommend saving the URL to this page so you can come back when you’re ready.
- To ensure smooth communication, please download WhatsApp. It’s the primary tool many of our clients use, and we’ll also use it alongside email to reach out to you for potential client opportunities if you successfully pass this application. (Here's a quick tutorial on how to do this!)
- TIP: Read through the questions in the form first to know what you need to prepare before filling out the form. Please be on a PC or a laptop before proceeding with your application.
- Your minimum internet speed should be 10 mbps and your PC specs should be at least Intel Core i5 (or equivalent) and have 8GB RAM (at the minimum).
- DON’T HESITATE! No VA experience is required!
