1. Who are we?
▶ The Freedom Geek, LLC is a limited liability company organized under the laws of the State of Wyoming. For legal notices or inquiries, please contact us at [email protected] or our registered agent at 30 N Gould St #43668, Sheridan, WY 82801, USA.
▶ Throughout these Terms, "The Freedom Geek", "TFG", "we", "us", and "our" refer to The Freedom Geek, LLC.
2. Who are these Terms for and what do they do?
2.1 All our work, products, and services are covered by these Terms
These Terms should be read alongside any booking or application form, product or download description, or payment form. The service or product that we are providing will determine which of these Terms is relevant.
These Terms describe how we do business in the clearest way possible – what you get, how to pay, and who needs to do what. Any changes or updates can only be agreed in writing by the Managing Member.
2.2 Defined words and expressions
Some words have special meanings in these Terms, and they are set out in clause Definitions. We often signal where a word is being used as defined by starting it with a capital letter, but we have not done that where it would make the Terms look too odd. So “we”, “you”, and “including” are not capitalised but always have the defined meaning.
2.3 Who these Terms apply to
- Certain sections of these Terms are written specifically for clients of The Freedom Geek, while other sections are designed for Virtual Assistants (VAs) placed through our services.
- Section 10 (“Virtual Assistant Guidelines”) contains information, responsibilities, and expectations that apply only to VAs.
- Please read the sections relevant to your role carefully.
3. Confidentiality and Data Privacy
3.1 Confidentiality of your information
We will only use or disclose your confidential information as is required to perform the services requested by you or where we are required to disclose it by law. We retain records for up to 7 years following the completion of services, or as otherwise required by applicable law. Personal data is handled in accordance with our Data Privacy Policy.
If you were referred to us, we may inform the referrer that you have purchased services from us or become a customer as part of administering our referral program. We may also communicate with the referrer regarding referral rewards and related program administration. You can read more about our referral program here.
3.2 Data Protection and Privacy
We acknowledge our obligations regarding the collection and processing of personal data under applicable Data Protection Laws (including, where applicable, the GDPR, UK GDPR, and relevant US state privacy laws). We generally act as a ‘Data Controller’ (or 'Business' under US law) for the personal data we process and maintain appropriate technical and organizational security measures to protect that data.
Where we process personal data on your behalf as a 'Data Processor' (or 'Service Provider'), and where required by applicable Data Protection Laws, the parties may enter into a separate Data Processing Addendum (DPA) satisfying the requirements of Article 28 of the GDPR or equivalent local regulations.
3.3 Mutual Cooperation
Both parties agree to provide reasonable assistance to each other to ensure compliance with their respective obligations under applicable privacy laws in connection with the services provided.
3.4 Data Privacy Policy
Our Data Privacy Policy is available on our website here.
4. Copyright and Intellectual Property Rights
4.1 Ownership and Definition
The outputs of our services and all proprietary documents, recruitment templates, vetting processes, SOPs, training videos, and website content (collectively, the “Materials”) are the sole intellectual property of The Freedom Geek, LLC. We retain all rights, titles, and interests in these Materials.
For the avoidance of doubt, work product, deliverables, content, or materials created by Virtual Assistants directly for clients is outside the scope of these Materials and is governed by any separate agreements between the client and the Virtual Assistant.
4.2 Limited License
You are granted a non-exclusive, non-transferable, revocable license to use the Materials solely for your internal business purposes. This license does not grant you ownership or the right to distribute the Materials.
4.3 Protection of Rights
You agree not to infringe upon our intellectual property rights at any time. This includes but is not limited to, recording, reusing, reselling, or reproducing the Materials in whole or in part, or using them to create derivative works, without our prior express written consent. Specifically, you may not, without the prior written permission of the Managing Member, authorise any other organisation to use the Materials; use the Materials for articles, blogs, manuals, or training purposes; or edit or extract any part of the Materials into another document.
5. The Freedom Geek Virtual Assistant
Placement Services
5.0 Definitions
The following terms have defined meanings throughout Section 5:
▶ “Agreed Brief”: the written Job Description or role brief agreed between the client and The Freedom Geek at the point of payment, setting out the role requirements, scope, hours, required skills, compensation range, and service classification (GVA or SVA).
▶ “Material Change”: any change to one or more of the following elements of the Agreed Brief: compensation range; working hours or schedule; timezone requirements; seniority level; scope of responsibilities; required software or technical expertise; required industry expertise or credentials; or any other change that, in The Freedom Geek’s reasonable professional opinion, would require a materially different sourcing approach.
▶ “SVA Start Date”: (a) where a VA has been successfully placed - the date the VA commences work with the client; (b) where no candidate was successfully sourced - the date The Freedom Geek formally concludes the search.
▶ “Reasonable Professional Opinion”: the honest, good-faith judgement of The Freedom Geek based on its experience, market knowledge, and the facts available at the time. Where The Freedom Geek exercises its Reasonable Professional Opinion, it will communicate its reasoning to the client on request.
▶ “Active Search”: a placement search that has been paid for, commenced, and has not been concluded, suspended, placed on hold, or abandoned.
5.1 Client Brief and Cooperation
The placement service is initiated on the basis of the Agreed Brief. All obligations on The Freedom Geek - including sourcing timelines, candidate presentation, guarantees, and refund eligibility - are based on the Agreed Brief as it stands at the time of payment.
5.1.1 Changes to the Agreed Brief
Any Material Change to the Agreed Brief after payment must be submitted in writing. Depending on the nature and extent of the change, this may result in one or more of the following: a reassessment of service classification (GVA or SVA), a reset of the Active Search timeline, revised pricing, or an additional fee.
5.1.2 Unreasonable or Impractical Requirements
If, in The Freedom Geek’s Reasonable Professional Opinion, the client’s requirements are so specific, extensive, or restrictive that sourcing a suitable candidate is impractical or not achievable within the standard timeframe, The Freedom Geek reserves the right to terminate the placement service and invite the client to review the Agreed Brief. Fees will be assessed in accordance with clause 5.5.3 for SVA placements or clause 5.5.4 for GVA placements.
5.1.3 Client Response Obligations and Candidate Availability
Qualified candidates are actively seeking roles and may be in competition for multiple positions simultaneously. To protect clients’ access to the strongest candidates, the client agrees to the following response timelines as a condition of engaging our services:
▶ Shortlist review: The client must confirm which shortlisted candidates they wish to interview within 24 hours of receiving a shortlist. Candidates not confirmed within this window may be released to other clients without further notice.
▶ Post-interview decisions: The client must notify The Freedom Geek of their hiring decision within 24 hours of completing an interview. The Freedom Geek accepts no responsibility where a candidate accepts an offer elsewhere due to a delayed client decision.
▶ General correspondence: The client agrees to respond to all other correspondence from The Freedom Geek within 2 business days. Delayed responses may extend sourcing timelines and pause guarantee windows as set out in clause 5.1.4.
5.1.4 Client Unresponsiveness - Active Search
If the client fails to respond to two or more consecutive communications over a period of 10 or more business days, the Active Search is automatically suspended. The sourcing timeline is paused from the point of suspension and resumes only when the client re-engages in writing. Any guarantee and refund windows under clause 5.5 are paused for the full duration of client unresponsiveness. The Freedom Geek accepts no liability for delays or loss of candidate availability arising from client unresponsiveness.
5.1.5 Voluntary Search Hold
A client may place their search on hold by notifying The Freedom Geek in writing. During a hold period, the sourcing clock is paused. The search does not resume automatically - the client must notify The Freedom Geek in writing when they wish to recommence. The Freedom Geek is not obligated to hold or reserve any specific candidates during a hold period, and candidate availability may change.
If the client does not re-engage within 3 months of the hold being requested, the placement is automatically treated as abandoned. Upon abandonment: the Active Search is closed; no further sourcing obligations apply; and the placement fee is retained in full. The Freedom Geek may, at its discretion, apply some or all of the retained fee as a credit toward a future placement if the client re-engages within 12 months of the abandonment date. Any such credit will be subject to a new agreement.
5.1.6 Progress Updates
The Freedom Geek will provide written progress updates no less than once per month during an Active Search, covering sourcing activity and any relevant changes in market conditions.
5.1.7 Placement Transfers
A paid placement is personal to the client who made payment (“Client A”). Transfers to a third party (“Client B”) are permitted only where: (a) the Agreed Brief - including role, scope, required skills, hours, and compensation range - remains entirely unchanged; and (b) no candidates have yet been introduced or interviewed under the placement. Where these conditions are met, a transfer may be approved at The Freedom Geek’s Reasonable Professional Opinion, subject to a written request and payment of an administration fee. Any transfer request involving a different brief, or made after candidates have been introduced or interviewed, is treated as a new placement requiring a new agreement and full fee.
5.1.8 Direct Approach to Introduced Candidates
All candidates introduced through the placement process are introduced exclusively through The Freedom Geek. During the Active Search and for 24 months following introduction, the client may not approach, engage, hire, or enter into any working arrangement with an introduced candidate outside the agreed placement process, whether directly or through a third party, without The Freedom Geek’s prior written consent. Any breach of this clause results in an amount equal to the applicable placement fee becoming immediately payable, regardless of whether the original placement was completed.
5.1.9 Candidate Data and Confidentiality
Candidate information shared with the client - including CVs, profiles, contact details, and personal data - is provided solely to assess suitability for the specific role in the Agreed Brief. The client must: handle all candidate data in accordance with applicable data protection laws; not share candidate information with any third party; delete or return all candidate data upon conclusion of the placement process; and not retain candidate CVs or contact details for any future or unrelated hiring activity outside The Freedom Geek’s process.
5.1.10 Entire Agreement and Reliance
These Terms, together with the Agreed Brief and any engagement documentation, constitute the entire agreement between the client and The Freedom Geek in respect of the placement service. The client acknowledges that they are not relying on any verbal statements, representations, or assurances made outside of these written Terms in entering into this agreement.
5.2 Payment
5.2.1 Payment Terms
All placement fees are payable upfront prior to the commencement of any sourcing activity. The Freedom Geek does not commence an Active Search until payment has been received in full, except as set out in clause 5.2.2 for SVA instalment arrangements.
5.2.2 SVA Instalment Payments
Where an instalment payment arrangement is agreed for an SVA placement, the following applies:
▶ First instalment: Upon receipt, job advertising for the specific role will commence and the client will be granted access to The Freedom Geek’s Membership area.
▶ Second instalment: Due one month after the first instalment. Full active candidate sourcing, screening, and shortlisting commences upon receipt of the second instalment.
▶ Non-payment of second instalment: If the second instalment is not received when due, the Active Search is automatically paused. Sourcing will not resume until the outstanding balance is paid in full. The sourcing clock does not run during any period of non-payment.
5.2.3 Overdue Payments and Non-Payment
Where any payment is overdue, the Active Search is automatically paused with immediate effect. Sourcing, screening, and candidate presentation will not resume until the outstanding amount has been paid in full. The sourcing clock does not run during any period in which a payment is outstanding. The Freedom Geek accepts no liability for delays or loss of candidate availability arising from paused searches due to non-payment.
5.2.4 Chargebacks and Payment Disputes
Where a client initiates a chargeback or payment dispute, The Freedom Geek reserves the right to immediately suspend all services, including any Active Search, pending resolution. Any costs incurred by The Freedom Geek in responding to a chargeback - including administration costs and any fees levied by payment processors - may be recovered from the client.
5.2.5 Prices and Discounts
Pricing for placements is as set out in our email communication with you and on the payment page. Prices may change at any time and do not provide price protection or refunds in the event of a price reduction or promotional offering after the date of payment. Discount codes must be applied at checkout and cannot be applied retrospectively.
5.3 Generalist Virtual Assistant (GVA) Placement Services
This service is designed for businesses seeking a proactive, fast-learning VA who can take on a range of structured, repeatable tasks within the business with clear instructions and guidance. GVA placements are sourced from our established candidate pool and are suited to roles that do not require specialised technical expertise or industry-specific credentials.
The GVA service includes:
▶ A selection of pre-screened candidates for interview
▶Interview guidelines, planning and support
▶ Tech set-up support: guidance on and initial assistance with setting up Wise (for VA payments) and Time Doctor (for time tracking). This is a one-time support at the point of placement and does not include ongoing IT support, software troubleshooting, licence procurement, or assistance with any other tools or systems
▶ Informational resources to support you in working effectively with your VA, provided for guidance purposes only and not constituting operational management, HR management, or advisory services
▶ A dedicated Relationship Manager to guide you through the placement process. The Relationship Manager facilitates sourcing and placement and does not manage the VA’s day-to-day work
5.3.1 GVA Rates
VA rates for Generalist roles typically range from £3-£5 per hour (or the equivalent in USD, CAD, AUD, or other agreed currency). A rate of £5 per hour (or currency equivalent) is recommended where work is required during unsociable hours for Filipino-based VAs, defined as 8pm-8am Philippine time.
5.3.2 Candidate Presentation - GVA
For GVA placements, The Freedom Geek will present candidates in rounds of up to 3 candidates per round and will continue introducing candidates until the client is satisfied with their selection. The Freedom Geek reserves the right to determine the number of candidates presented at any stage based on candidate availability and suitability against the Agreed Brief.
5.3.3 Role Scope and Classification
GVA vs SVA classification is based on sourcing complexity, market availability, and the level of expertise required - not solely on the role title. If a client’s requirements include skills, experience, or specialisation that fall outside our standard GVA sourcing process, the role may be reassessed as an SVA placement and SVA terms and pricing will apply.
5.3.4 Downgrading from SVA to GVA Before Sourcing Begins
Where a client has paid for an SVA placement and wishes to convert to a GVA placement before active sourcing has commenced, The Freedom Geek will consider this request on a case-by-case basis, exercising its Reasonable Professional Opinion. In most cases, The Freedom Geek will refund the difference between the SVA and GVA placement fees. However, where work or advertising spend has already been invested, The Freedom Geek reserves the right to retain an amount reflecting those costs before issuing any refund of the difference. The client will be notified in writing of any amount retained and the reasons for it.
5.3.5 Intended Use of VA Services
The Freedom Geek’s placement services are designed to support clients in delegating structured, repeatable tasks with clear instructions. VAs placed through our services are not positioned as expert consultants, senior strategists, or autonomous decision-makers. Clients are strongly encouraged to have a clear understanding of any task or process before delegating it to a VA. The client is solely responsible for verifying the accuracy of any technical, legal, financial, or regulated output produced by a VA. The Freedom Geek accepts no liability for the content of work produced by any placed VA.
5.3.6 Client Responsibilities Post-Placement
The client is solely responsible for: onboarding their VA; creating and maintaining SOPs, training materials, and task documentation; day-to-day operational management; and complying with all applicable employment, contractor, payment, data protection, insurance, and legal obligations in their jurisdiction. The Freedom Geek does not provide ongoing management, supervision, or HR services. The Freedom Geek does not guarantee any specific business results, revenue outcomes, productivity levels, or long-term performance from any placement.
5.4 Specialist Virtual Assistant (SVA) Placement Services
This service is designed for businesses seeking a VA with specific technical skills, experience, or industry expertise beyond general support. SVA placements require targeted search activity outside our standard candidate pool and are priced accordingly. Roles may also be reassessed as SVA from a GVA enquiry in accordance with clause 5.3.3.
The SVA service includes everything in the GVA service (5.3), plus:
▶ Specially targeted job advertising for the specific role
▶ A non-refundable minimum retained fee of $597 USD (or currency equivalent), allocated to advertising and initial sourcing activity for the specific role. This fee is tied to the Agreed Brief, is non-transferable to a different role or search, and is retained in all circumstances regardless of outcome
▶ An extended sourcing timeline of 3-6 months depending on role complexity and candidate availability
▶ VA rates for Specialist roles typically ranging from £9-£12 per hour (or the equivalent in USD, CAD, AUD, or other agreed currency), dependent on experience and role requirements
ⓘ Note: SVA sourcing timelines and rates are indicative and will be confirmed at the point of engagement.
5.4.1 Screening Process (Applies to All Placements)
The Freedom Geek uses a standard screening and reference checking process for all candidates. Client-requested changes will only be considered under exceptional circumstances, must be agreed in writing, and will incur an additional fee of £250, applicable regardless of placement outcome. Additional or customised screening requests may also affect sourcing timelines.
While The Freedom Geek undertakes screening and reference checking processes, we do not warrant or guarantee the accuracy, completeness, qualifications, experience, references, credentials, or representations made by any candidate. Clients are encouraged to conduct their own due diligence before making a hiring decision.
5.4.2 SVA Pricing Updates
The Freedom Geek reserves the right to update SVA placement pricing at any time. Pricing changes apply only to new instructions received after the effective date of the change. Clients who have already paid for an SVA placement are not affected by subsequent pricing increases in respect of that placement.
5.4.3 Advertising Fee - Brief Changes
The non-refundable SVA retained fee is allocated to the search as defined by the Agreed Brief. If the client makes a Material Change to the brief after advertising has commenced, The Freedom Geek will assess, in its Reasonable Professional Opinion, whether additional advertising spend is required. Any additional fee will be agreed in writing before further spend is committed. The original retained fee is non-refundable in all circumstances.
5.4.4 Candidate Presentation - SVA
SVA candidates are significantly harder to source than GVA candidates and may be in active competition for multiple roles. The Freedom Geek does not commit to presenting a fixed number of SVA candidates per round. Where a qualified match is identified, the client is expected to engage without delay in accordance with the response obligations in clause 5.1.3. Clients should not delay engagement with a qualified SVA candidate in expectation of further candidates being found.
Interview scheduling for SVA candidates may be subject to candidate availability and timezone differences.
5.4.5 Candidate Availability and Market Conditions
Candidate availability and market conditions may change throughout the sourcing process. The Freedom Geek does not guarantee the availability of candidates meeting any specific salary expectation, experience level, or timeline.
5.4.6 Candidate Withdrawals and No-Shows
Candidate withdrawals, offer declines, or interview no-shows are outside The Freedom Geek’s control and do not automatically trigger a refund or replacement entitlement. Where a candidate withdraws after the client has confirmed an offer, The Freedom Geek will use reasonable endeavours to re-commence the search, subject to the applicable guarantee under clause 5.5.
5.4.7 Multiple Qualified Candidates Declined by Client
Where The Freedom Geek presents three or more candidates who meet the Agreed Brief and all are declined by the client, The Freedom Geek reserves the right, in its Reasonable Professional Opinion, to assess whether the client’s expectations remain aligned with the Agreed Brief and the market. If no revised brief can be agreed, The Freedom Geek may treat the search as concluded and refund eligibility will be assessed in accordance with clause 5.5.3.
5.4.8 Verbal Offers and Informal Agreements
Any verbal offers or informal understandings made directly between the client and a candidate are outside The Freedom Geek’s responsibility. Offers should be formally confirmed in writing and communicated to The Freedom Geek. The Freedom Geek accepts no liability for disputes arising from informal arrangements made outside the formal placement process.
5.5 Replacements, Refunds, and Guarantees
5.5.1 Replacement Guarantee
We are happy to provide a 3-month VA replacement guarantee at no additional placement fee. This guarantee comes into effect in the event that your VA performs unsatisfactorily, resigns, or becomes unresponsive after commencing work. The placement fee is generally non-refundable. Any exceptions are governed by clauses 5.5.3, 5.5.4, and 5.5.5.
Dissatisfaction alone does not automatically entitle the client to a replacement or refund. Any request is assessed in The Freedom Geek’s Reasonable Professional Opinion, taking into account onboarding quality, task clarity, communication, scope, and the extent to which the issue relates to candidate performance versus client-side factors.
The replacement guarantee does not apply where: (a) the role or requirements have materially changed from the Agreed Brief after placement; (b) the client’s onboarding has been substantially delayed or inadequate; (c) the issue primarily relates to changing client expectations rather than candidate performance; (d) a client-side communication breakdown, scope change, or working conditions have materially contributed to the outcome; (e) the client has materially reduced the agreed working hours or compensation after placement without prior written agreement; or (f) the VA leaves or becomes unresponsive due to non-payment or delayed payment by the client.
5.5.2 Replacement - Like-for-Like
Any replacement will be based on the original Agreed Brief and compensation range, unless a revised brief and rate has been agreed in writing. The Freedom Geek is not obligated to source a replacement at a higher rate or for a materially different role without a new agreement. Replacement searches may take longer than the original search depending on market conditions and candidate availability at the time of the request.
5.5.3 SVA Refund - Unable to Source
In the event that The Freedom Geek is unable to find a qualified candidate within the agreed 3–6 month sourcing timeframe and the client chooses to terminate the service, The Freedom Geek will provide a partial refund calculated as the total SVA placement fee minus: (a) the non-refundable retained fee (minimum $597 USD or currency equivalent); (b) administration costs incurred; and (c) a sourcing fee assessed in The Freedom Geek’s Reasonable Professional Opinion by reference to the fee schedule provided at engagement, reflecting man hours and work already invested. This will not constitute a full refund.
The sourcing timeframe may be extended by mutual written agreement, provided this is reached before the original timeframe expires.
All refund requests under this clause must be submitted in writing within 3 months of the SVA Start Date. Refund and replacement windows are automatically paused for any period of: client unresponsiveness under clause 5.1.4; a voluntary hold under clause 5.1.5; non-payment under clause 5.2.3; or any delay caused by the client’s failure to meet their response obligations under clause 5.1.3.
5.5.4 GVA Refund - Extenuating Circumstances
Refunds for GVA placements are provided only in extenuating circumstances. The replacement guarantee (5.5.1) typically applies in the first instance. Where a refund is granted, The Freedom Geek reserves the right to retain an amount covering advertising, administration, and sourcing costs already incurred, assessed in its Reasonable Professional Opinion by reference to the fee schedule provided at engagement. All GVA refund requests must be submitted in writing within 3 months of the date of payment.
5.5.5 SVA Placement Outcome Options
Where an SVA placement does not work out following the VA’s start date, the client may - within 3 months of the SVA Start Date - elect one of the following options by submitting a written request:
(a) Partial Refund. A refund of the SVA placement fee minus: the non-refundable retained fee; sourcing work already invested by reference to the fee schedule provided at engagement; and any other costs incurred. This will not constitute a full refund.
(b) Like-for-Like Replacement. A replacement VA sourced against the original Agreed Brief at no additional placement fee, subject to the conditions and exclusions in clause 5.5.1.
(c) Switch to GVA Service. Conversion of the SVA placement to a GVA placement. The difference between the SVA and GVA fees will be refunded minus costs already incurred. The client will then be covered by GVA terms including clause 5.5.4.
ⓘ Note: The client may only elect one option. All requests must be in writing within 3 months of the SVA Start Date. The Freedom Geek reserves the right to assess eligibility in its Reasonable Professional Opinion and may decline requests falling within the exclusions in clause 5.5.1.
5.5.6 Guarantee Window - Delayed Onboarding
Where the client delays onboarding of the placed VA, the 3-month replacement guarantee window begins from the originally agreed start date, not the actual start date. The Freedom Geek is not responsible for any reduction in the effective guarantee period caused by client-side onboarding delays.
5.5.7 Deductions - Administration and Man Hours
Where these Terms provide for deductions for administration fees and/or man hours worked, such deductions are assessed in The Freedom Geek’s Reasonable Professional Opinion by reference to the fee schedule provided at engagement. Deductions will be confirmed to the client in writing before any refund is processed.
5.5.8 Written Notice Requirement
All requests for replacements, refunds, or service switches must be submitted in writing (email is acceptable). Verbal requests will not be accepted. Relevant time windows begin from the applicable trigger date regardless of when a written request is submitted.
5.6 Liability Limitations
5.6.1 The Freedom Geek is not liable for the actions of the Virtual Assistants it helps to place. Engaging a VA through our services allows you to work directly and independently with them. Please exercise your best judgement in all cases.
5.6.2 You are solely responsible for drafting, negotiating, and executing legal contracts with your VA. The Freedom Geek recommends consulting a qualified legal adviser. We do not intervene in or oversee contractual relationships between clients and VAs.
5.6.3 The Freedom Geek will not be responsible for failures to fulfil obligations due to causes beyond its reasonable control, including natural disasters, internet outages, telecommunications failures, acts of government, war, pandemics, labour disputes, payment processor failures, and similar events. The Freedom Geek will notify the client as soon as reasonably practicable if such an event affects its ability to perform.
5.6.4 Exclusion of Consequential Loss
The Freedom Geek has no liability for any indirect or consequential losses arising from a placement or from any VA’s work, including but not limited to: loss of profit, business interruption, reputational damage, lost contracts or revenue, or losses arising from the actions, errors, or omissions of a placed VA. The client’s sole remedies are those set out in clause 5.5.
5.6.5 Liability Cap
The Freedom Geek’s total aggregate liability to the client - whether in contract, tort, misrepresentation, or otherwise - arising out of or in connection with any placement shall not exceed the total placement fee paid by the client in respect of that specific placement. This cap applies separately to each placement and does not aggregate across multiple placements. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
5.6.6 Client Compliance
The client is responsible for complying with all applicable laws in their jurisdiction in connection with engaging a VA, including contractor and employment laws, payment obligations, data protection requirements, and any applicable tax, reporting, insurance, or registration obligations.
6. The Freedom Geek Downloads and Documents
6.1 Your rights to use our products and resources
6.1.1 Any documents or templates we provide are intended to be used in their entirety as supplied. Where a document is expressly identified as editable, usage guidance will be included.
6.1.2 Except where a checklist or template is expressly identified as editable, we do not grant you a license to edit, extract, or modify any part of our downloads or documents, in whole or in part.
6.1.3 Where The Freedom Geek discovers a breach of copyright, including extracting content for use in other documents or altering non-editable areas of a template, it reserves the right to charge the current retail price of the affected product, together with any reasonable costs incurred in identifying, investigating, and pursuing the breach, including reasonable internal administration costs and any external legal or professional fees. The Freedom Geek accepts no responsibility for any loss, damage, or consequence arising from unauthorized modifications made to its Materials.
6.1.4 Our templates and documents are for your internal use only. They may not be passed on to other organizations or resold.
6.1.5 If you share a download with someone who has not purchased it, you and that person will be jointly and severally liable for the cost of the purchase that should have been made, together with our reasonable costs and expenses, including reasonable internal administration costs and any external legal or professional fees, incurred in investigating and pursuing the breach.
6.2 Prices, discounts, refunds
6.2.1 Fees for downloaded products, digital resources, courses, and Membership Area content are as set out on our website at the time of purchase.
6.2.2 Discount codes must be applied at checkout and cannot be applied retrospectively.
6.2.3 Refunds are not available once any part of a purchase has been downloaded, accessed, or made available to you. In exceptional circumstances, refund requests may be considered at The Freedom Geek's discretion.
7. The Freedom Geek Membership Area, Training Resources, and Events
7.1 Scope
This section applies to any Membership Area access, online courses, webinars, workshops, training sessions, downloadable resources, and other educational or informational content provided by The Freedom Geek.
These services may include:
▶ Membership Area access
▶ Online courses and training materials
▶ Checklists, templates, guides, and recommended tools
▶ Live webinars, workshops, Q&A sessions, or training events
▶ Other educational or informational resources provided from time to time
7.2 Pricing
Fees for Membership Area access, courses, webinars, training sessions, and other information products are charged at the rate communicated at the time of purchase or included as part of another service.
7.3 Membership Area and Training Resources
7.3.1 Access to the Membership Area and any associated resources is personal to the authorized user and may not be shared, transferred, sublicensed, or made available to any third party without our prior written consent.
7.3.2 The Membership Area and related resources are provided for educational and informational purposes only. While we aim to keep all content accurate and up to date, we make no guarantee that any information, recommendation, template, checklist, or resource will be suitable for your specific circumstances.
7.3.3 If you are in breach of these Terms, we reserve the right to suspend or terminate your access to the Membership Area, courses, webinars, or other resources without compensation and without prejudice to any other rights or remedies available to us.
7.3.4 You may not use any webinar session, Membership Area, or associated feature to promote, market, advertise, or sell your own products or services to other participants unless expressly invited to do so. Any behavior deemed by The Freedom Geek to be inappropriate, disruptive, abusive, or in breach of these Terms may result in suspension or termination of access without compensation.
7.4 Membership Area Access
Access to the Membership Area is provided as a benefit of engaging The Freedom Geek's placement services and may be withdrawn, suspended, or amended by The Freedom Geek at any time unless otherwise agreed in writing.
7.5 Recording
We may record webinars, workshops, training sessions, Q&A sessions, courses, and other events. We may publish complete recordings or edited highlights for educational, training, marketing, support, or operational purposes.
All intellectual property rights in such recordings, course materials, and related content belong exclusively to The Freedom Geek, LLC.
By attending any live session, participants acknowledge that the session may be recorded and consent to The Freedom Geek's use of such recordings as described above.
7.6 Rescheduling, cancellation and variation
7.6.1 The Freedom Geek reserves the right to reschedule, postpone, substitute presenters, modify content, or cancel any webinar, workshop, training session, course, or event where reasonably necessary.
7.6.2 The Freedom Geek may update, remove, replace, or revise Membership Area content, resources, courses, and training materials at any time without prior notice.
7.7 Refunds
Refunds for Membership Area access, courses, webinars, or events are not available once access has been granted or a session has commenced. In exceptional circumstances, requests may be considered at The Freedom Geek's discretion. To submit a request, please contact us at [email protected].
7.8 No Professional Advice
The information provided through webinars, courses, resources, and the Membership Area is for educational and informational purposes only and does not constitute legal, tax, financial, employment, or professional advice. You should seek independent professional advice before acting on any information provided through our services.
8. The Freedom Geek Support Services
8.1 Scope
This section covers The Freedom Geek's Support Services, which currently include video editing. Additional services may be introduced over time and will be listed on our Support Services page when available.
8.2 Video Editing Services
8.2.1 Our editors may use third-party software, platforms, plugins, AI tools, applications, and other technologies to fulfil the editing work required. The Freedom Geek is not liable for limitations, errors, or failures caused by third-party tools outside its reasonable control.
8.2.2 Project files will not be provided to the client. The final output will be delivered upon approval and completion of the project. The Freedom Geek will retain project files for 180 days following project completion and may permanently delete them thereafter. The Freedom Geek is under no obligation to retain, archive, recover, or restore project files after this period.
8.2.3 Revisions on a project are unlimited but will count towards the hours consumed.
8.2.4 Video previews, test renders, and final video rendering will count towards the hours consumed. Fixed rendering time allocations will be calculated in accordance with the applicable rendering guidelines as published on our website or communicated at the point of engagement. These guidelines may be updated from time to time.
8.2.5 To ensure fair allocation of resources and maintain competitive pricing, The Freedom Geek operates a fair usage policy in relation to editing resources, including rendering time, storage, computing power, and related technical resources. The Freedom Geek reserves the right to apply reasonable usage limits where necessary.
8.2.6 Time consumed includes all activities relating to the allocated editor working on the project, including editing, previews, revisions, rendering, project management, and communications required to define requirements, provide feedback, or implement revisions, whether conducted by call, email, messaging platform, or other communication method.
8.2.7 Clients are responsible for providing complete, accurate, and sufficient assets, briefs, and instructions at the point of project submission. Where rework is required due to incomplete or unclear client submissions, incorrect files, or client-side changes, the additional time will count towards the client's hours balance. Where rework is required due to an error by The Freedom Geek's editor, the time will not be counted against the client's hours balance.
8.2.8 The Freedom Geek does not guarantee any specific commercial outcome, audience growth, engagement level, platform approval, monetization result, revenue increase, or other business result arising from any support service provided.
8.3 Pricing
8.3.1 Pricing for support services is as set out in our email communications and on the payment page. Support services operate on a bucket structure whereby the client purchases a set number of hours and those hours are consumed as work is performed.
8.3.2 Prices may change at any time. Support services do not provide price protection or refunds in the event of a subsequent price reduction, discount, or promotional offering.
8.3.3 Each purchase of hours is valid for 90 days from the date of purchase. If an additional bucket is purchased before the expiry of the existing bucket, the combined balance of hours will adopt the validity period of the most recent purchase. The only exception is the Taster promotion, where hours are valid for 30 days.
8.4 Refunds and guarantees
8.4.1 Used hours are non-refundable in all circumstances.
8.4.2 The client is entitled to a 60-day guarantee period beginning on the date of purchase of a bucket. During this period, the client may elect to cancel the service and request a refund of 50% of any unused hours by providing written notice to The Freedom Geek.
For the purposes of this clause, "unused hours" means hours that have not been consumed, allocated, worked, reserved, or otherwise committed to a project.
The Taster promotion is excluded from this guarantee and is non-refundable.
8.4.3 All refund requests must be submitted in writing. Verbal requests will not be accepted.
9. Definitions, Liabilities,
Complaints, Other Legal Stuff
9.1 Definitions
9.1.1 We, Us, Our: The Freedom Geek, LLC, a Wyoming limited liability company.
9.1.2 You: the person, firm, or organization for whom we are providing services or products.
9.1.3 Confidential Information: means all non-public information:
▶ that we discover or receive through our engagement or connection with you; and
▶ which relates to you or your business (including financial data, products, services, pricing, and margins) or your personnel (including members, managers, investors, staff, suppliers, customers, and contractors); but
▶ "Confidential Information" does not include information that is explicitly published by you or information that becomes publicly available through no breach of our confidentiality obligations.
9.1.4 Data Protection Laws: means all applicable laws and regulations relating to the processing of personal data and privacy, including, where applicable, the EU GDPR, the UK GDPR, and relevant United States federal and state privacy laws (such as the CCPA/CPRA), as amended or replaced from time to time.
9.1.5 Including: the word "including" (and its derivatives) shall be construed as "including, without limitation" and shall not imply any limitation on the generality of the preceding concept.
9.1.6 Materials: means all written, audio, and visual materials produced, used, or delivered in the course of providing the services, including but not limited to proposals, SOPs, training videos, recruitment templates, vetting processes, designs, flow charts, and reference materials.
9.1.7 Intellectual Property Rights: means:
▶ all intellectual property rights including, but not limited to, copyrights, patents, trade secrets, trademarks, service marks, and trade dress;
▶ the right to apply for or register any of the above; and
▶ all rights relating to know-how and other proprietary unpublished information.
9.1.8 Services: the sourcing, placement, recruitment support, video editing, products, digital downloads, membership access, and other services provided by us to you as described in the Agreed Brief, checkout page, or other written engagement documentation.
9.2 Disclaimer
Advice given and documentation provided by us is designed to supplement good practice and procedure - it cannot replace it. Nothing in our services, materials, or communications constitutes legal, tax, financial, employment, or professional advice. Clients are responsible for seeking independent professional advice where required.
9.3 Complaints
We aim to meet or exceed your expectations at all times. If you are unhappy with any aspect of our services, please contact us at [email protected]. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. Where a complaint requires more time to investigate, we will keep you informed of progress.
9.4 Exclusion and limitation of liability
9.4.1 Any personal liability of any of our members, managers, employees, agents, or sub-contractors arising in any way out of the performance or non-performance of our services is hereby expressly excluded.
9.4.2 We shall have no liability for any indirect or consequential losses or expenses suffered by you, however caused, including but not limited to loss of anticipated profits, goodwill, reputation, business receipts or contracts, or losses arising from third-party claims.
9.4.3 Our total aggregate liability to you - whether for negligence, breach of contract, misrepresentation, or otherwise - shall not exceed the total fees paid by you for the specific service giving rise to the claim. This cap applies separately to each service and does not aggregate across multiple services or engagements. Where a service-specific liability cap is set out elsewhere in these Terms (including clause 5.6.5 for placement services), that cap shall apply in place of this clause in respect of that service.
9.4.4 Nothing in these Terms shall be interpreted as excluding or restricting any legal liability for death or personal injury resulting from our negligence or the negligence of our members, managers, employees, agents, or sub-contractors.
9.5 Termination
Either party may terminate a service engagement by providing written notice to the other party. The consequences of termination - including any applicable fees, refunds, and obligations in respect of work already performed - are governed by the service-specific terms set out in the relevant section of these Terms. Termination does not affect any accrued rights or obligations of either party at the date of termination.
9.6 Force majeure
The Freedom Geek will not be responsible for failures to fulfil obligations due to causes beyond its reasonable control, including natural disasters, internet outages, telecommunications failures, acts of government, war, pandemics, labor disputes, payment processor failures, and similar events. The Freedom Geek will notify the client as soon as reasonably practicable if such an event affects its ability to perform.
9.7 Severability
If any provision or part-provision of these Terms is or becomes invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, deleted entirely. The validity and enforceability of the remaining Terms shall not be affected.
9.8 No waiver
If we or you delay or fail to enforce any of these Terms on any occasion, that will not affect or limit our or your ability to enforce that term on any other occasion or at any other time.
9.9 Governing Law and Jurisdiction
This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict of law principles. The parties irrevocably agree that the state and federal courts located in Laramie County, Wyoming, shall have exclusive jurisdiction to settle any dispute or claim.
10. Virtual Assistant Guidelines
Scope and Acceptance
This section applies to Filipino Virtual Assistants (and VAs residing outside the Philippines) who are placed with clients through The Freedom Geek. By completing the application process and checking the acknowledgement box, VAs confirm they have read, understood, and agree to comply with these guidelines. These guidelines govern all engagements with clients facilitated through The Freedom Geek.
10.1 Engagement
▶ Virtual Assistants (VAs) are engaged directly by clients and operate as self-employed independent contractors.
▶ The parties intend that all engagements facilitated through The Freedom Geek operate on an independent contractor basis. This document does not, by itself, determine employment status, which is assessed under the applicable laws of the relevant jurisdiction.
▶ VAs are responsible for their own work arrangements, schedules, and deliverables with clients.
▶ The Freedom Geek acts as a facilitator only and is not a party to the agreement between the VA and the client.
10.2 Pay and Rates
10.2.1 Business-to-Business Relationship: All engagements between VAs and clients facilitated through The Freedom Geek operate strictly as business-to-business (B2B) relationships. VAs are independent contractors, not employees. No worker's rights — including paid holiday, sick pay, or other employment-related entitlements — apply between the client and the VA. The management of leave, holidays, and working arrangements is solely the VA's responsibility.
The Freedom Geek is not the employer of any Virtual Assistant and does not provide payroll, tax, employment, employer-of-record, worker classification, or similar services unless expressly agreed in writing.
10.2.2 Guidance on Rates: The Freedom Geek may provide guidance on pay rates for VAs; however, we do not set, guarantee, or enforce compensation. All agreements regarding pay — including rate, frequency, and method of payment — are made directly between the VA and the client.
10.2.3 Responsibility for Confirmation: VAs are responsible for confirming pay rates, terms, and schedules with the client prior to commencing work.
10.2.4 Invoicing and Payment: We strongly recommend that VAs submit a detailed invoice to the client at the beginning of each month for all work performed in the previous month. Invoices should clearly specify hours worked, tasks completed, and the agreed rate. Clients are expected to process payment in accordance with the agreed payment schedule. Timely invoicing supports accurate record-keeping for both parties and helps avoid payment delays.
10.2.5 Record-Keeping and Tax Compliance: VAs are responsible for maintaining accurate records of work performed and invoices issued, including for accounting and tax compliance purposes.
10.3 Taxes and Legal Obligations
▶ The Freedom Geek and the client are not responsible for any taxes, statutory filings, or other compliance obligations of the VA in any jurisdiction.
▶ Upon accepting an offer with a client, all Filipino VAs agree to:
• Register with the Bureau of Internal Revenue (BIR) as a self-employed professional or freelancer.
• Obtain a Tax Identification Number (TIN) and keep records up to date.
• File and pay their own taxes in the Philippines as required by BIR regulations.
• Comply with any additional BIR requirements.
For more information, VAs should refer to the BIR's official website or consult a qualified local adviser.
▶ VAs residing outside the Philippines are solely responsible for complying with all applicable tax filing and reporting obligations in their country of residence, in accordance with local laws.
▶ The Freedom Geek and the client are not responsible for handling any VA's taxes, government contributions, or statutory obligations.
10.4 Professional Conduct
VAs are required to uphold high standards of professional conduct throughout their engagement. This includes:
10.4.1 Communication Channels: All communication with clients must occur through agreed professional channels (such as project management tools, official email, or designated messaging platforms). VAs must not contact clients repeatedly across multiple channels or in a manner that could be perceived as excessive, harassing, or disruptive.
10.4.2 Task Performance and Quality: VAs must complete assigned tasks with diligence, accuracy, and in accordance with client instructions and agreed deadlines. Work must meet reasonable professional standards.
10.4.3 Proactive Notification: VAs must promptly notify clients of any circumstances that may prevent timely task completion, including illness, emergencies, or other impediments. Notification should be given in advance wherever possible.
10.4.4 Conflict Resolution: Any concerns regarding work quality, scope, or performance should be raised directly with the client in a constructive and professional manner. Issues should be addressed promptly to prevent escalation.
10.4.5 Professional Ethics: VAs must maintain respectful, ethical, and professional behavior in all interactions. Conduct that could harm the client relationship or the integrity of the engagement is strictly prohibited.
Non-Compliance: Failure to comply with these professional conduct obligations may result in corrective action, including warnings, suspension, or immediate termination of the engagement.
10.5 Confidentiality
VAs must maintain strict confidentiality with respect to all client information, materials, and communications, both during and after the engagement.
10.5.1 Definition of Confidential Information: Confidential information includes, but is not limited to, business strategies, financial data, client lists, trade secrets, documents, communications, login credentials, intellectual property, and any other proprietary or sensitive information obtained during the course of providing services.
10.5.2 Handling of Documents and Information: VAs must handle all client documents and information safely, securely, and in strict confidence. Materials must be transmitted and stored only through secure methods and systems approved by the client.
▶ VAs must prevent any unauthorized access, sharing, copying, or retention of client materials.
▶ VAs must not download or store client information on personal devices or cloud storage without the client's explicit permission.
▶ VAs must immediately notify the client if any data breach, loss, or unauthorized access occurs.
10.5.3 Permitted Use: VAs may only access or use confidential information as necessary to perform their assigned tasks. Any use of client information for personal gain or unauthorized purposes is strictly prohibited.
10.5.4 Prohibited Actions: VAs must not disclose, share, sell, distribute, copy, or otherwise exploit confidential information in any form without the express written consent of the client.
10.5.5 Duration of Obligation: The obligation to maintain confidentiality continues indefinitely following the termination or completion of the engagement, unless explicitly waived in writing by the client.
10.5.6 Professional Responsibility: While The Freedom Geek does not act as an enforcement authority for confidentiality between VAs and clients, all VAs are expected to act with integrity and professionalism when handling sensitive or proprietary information.
10.5.7 Consequences for Breach: Any unauthorized disclosure, misuse, or loss of confidential information may result in immediate termination of the engagement and may expose the VA to legal action by the client.
10.6 Intellectual Property
10.6.1 Ownership of Work Product: All materials, content, designs, documents, or other work products created or delivered by the VA in the course of providing services ("Work Product") are the exclusive property of the client from the moment of creation.
10.6.2 Assignment of Rights: The VA irrevocably assigns to the client all rights, title, and interest in the Work Product, including all intellectual property rights, copyrights, and other proprietary rights.
10.6.3 Moral Rights: To the extent permitted by law, the VA waives any moral rights in the Work Product and agrees not to assert any claim of authorship or attribution against the client.
10.6.4 Pre-Existing IP: Any pre-existing materials owned by the VA and incorporated into the Work Product remain the VA's property. The VA grants the client a perpetual, royalty-free, worldwide license to use such materials as part of the Work Product.
10.6.5 No Retention or Use by VA: The VA must not retain, copy, distribute, or use any Work Product for any purpose outside the engagement without the client's explicit written consent.
10.7 Restrictive Covenants and Non-Solicitation
VAs acknowledge that through their engagement they may gain access to confidential information, business connections, and relationships belonging to the client and/or The Freedom Geek. To protect these legitimate business interests, the following restrictions apply for a period of 12 months following the end of the engagement, unless expressly waived in writing by The Freedom Geek or the client:
10.7.1 Use of Business Connections: VAs must not seek to benefit from, or exploit, any business connections, contacts, or opportunities established through The Freedom Geek or the client during the engagement.
10.7.2 Restriction on Competition and Solicitation: The VA must not, directly or indirectly:
▶ Approach or attempt to obtain business from any client, supplier, or contact of The Freedom Geek or the client outside the agreed engagement.
▶ Sell or provide services to any such contact independently of The Freedom Geek or the client relationship.
▶ Promote or encourage any member of a client group or community to join another organization or platform.
▶ Solicit, entice away, employ, or enter into any working arrangement with any associate or subcontractor of The Freedom Geek or the client with whom the VA had professional dealings during the engagement.
10.7.3 Confidentiality Survives Separately: For the avoidance of doubt, confidentiality obligations under clause 10.5 continue indefinitely and are not limited to the 12-month period set out in this clause.
10.7.4 Reasonableness of Restrictions: The VA acknowledges that these restrictions are reasonable and necessary to protect the legitimate business interests of The Freedom Geek and the client, and do not unreasonably prevent the VA from pursuing unrelated work or business activities.
10.7.5 Severability: Each restriction in this clause is separate and independent. If any part is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
10.8 Termination and Disputes
10.8.1 Voluntary Termination by VA: VAs may terminate their engagement by providing reasonable written notice as agreed with the client. Notice must be given through approved communication channels and allow sufficient time for the client to make alternative arrangements.
10.8.2 Termination by Client: Clients may terminate the engagement at any time by providing reasonable notice. Immediate termination without notice is permitted where the VA has breached professional conduct, confidentiality, or data security obligations.
10.8.3 Return and Deletion of Client Information: Within seven days of termination, the VA must securely return all client documents, information, and materials — whether physical or digital — and permanently delete all copies from any devices, cloud storage, or systems under their control. The VA must confirm in writing that this has been completed.
10.8.4 Dispute Resolution Responsibility: Any disputes between a VA and a client are the sole responsibility of the parties involved. Both parties are expected to attempt to resolve issues directly and professionally before seeking third-party assistance.
10.8.5 Role of The Freedom Geek: At the request of either party, The Freedom Geek may offer neutral guidance or recommendations to assist in resolving disputes. The Freedom Geek bears no legal liability for any dispute's outcome, even where such assistance is provided.
10.8.6 Professional Conduct During Disputes: VAs must maintain professional and respectful conduct throughout any dispute or termination process and must continue to fulfil responsibilities until the agreed termination date unless immediately terminated for cause.
10.8.7 Surviving Obligations: Termination does not release either party from obligations relating to confidentiality, intellectual property, data security, or any other provisions stated to survive termination.
