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As Lettings Administrator, you'll be the first point of contact for prospective tenants, guiding them from their initial enquiry through to move-in day before handing them over to the Tenancy Manager. You'll play an important role in delivering a smooth, professional, and welcoming experience while reflecting the client's values. 

This role requires strong organisational skills, accuracy, and attention to detail. You'll be responsible for tenant referencing, preparing tenancy agreements and other legal documentation, and ensuring all onboarding records are accurate and compliant. You'll also be joining a close-knit, fully remote team consisting of the CEO, the Manager, the Tenancy Manager VA, and yourself. 

Work Hours:

⭐ Part-time
⭐ 20 hours per week
⭐ UK hours

Rate:

⭐ 3-4 GBP per hour

We don’t take a cut of your pay - ever.

You receive 100% of your full advertised rate - paid directly to you by your client. We never take a cut, percentage, or reduce your earnings in any way.

POTENTIAL TASKS

  • Respond promptly and professionally to tenant enquiries via email, phone, and other communication channels. 
  • Manage calendars by scheduling property viewings, appointments, and team meetings. 
  • Assist with inbox management, ensuring emails are organized, prioritized, and responded in a timely manner. 
  • Coordinate the end-to-end onboarding process for new tenants, ensuring a smooth move-in experience. 
  • Complete tenant referencing and verify all required documentation before tenancy approval. 
  • Prepare and issue tenancy agreements and other legal documentation with accuracy and attention to detail. 
  • Coordinate with the team on daily priorities, providing administrative support to ensure operations run efficiently. 
  • Conduct occasional video calls with prospective tenants to answer questions and assist with the onboarding process. 
  • Create, update, and manage property listings and enquiries across SpareRoom and other lettings platforms. 
  • Maintain accurate records and perform day-to-day administrative tasks using systems such as SME, Asana, Dropbox, Google Docs, and other internal tools. 
  • Provide administrative support to the Tenancy Manager whenever required, assisting with ongoing tenancy-related tasks and projects. 

SKILLS/EXPERIENCES REQUIRED

  • Proven customer service experience with the ability to build positive relationships and provide exceptional support. 
  • Excellent written and verbal English communication skills, with a professional and friendly approach. 
  • Highly organised with strong attention to detail and the ability to manage multiple tasks efficiently. 
  • Confident in managing calendars, scheduling appointments, and coordinating activities. 
  • Strong interpersonal skills with the ability to communicate effectively with tenants, landlords, and team members. 
  • Previous experience in property lettings, real estate, or Airbnb/property management is an advantage but not essential. 
  • Tech-savvy and comfortable using tools such as Google Docs, Dropbox, task management software, and other cloud-based platforms. 
  • Comfortable following established processes, systems, and standard operating procedures while maintaining accuracy. 
  • Reliable, calm under pressure, and able to remain professional in a fast-paced environment. 
  • Open to feedback, eager to learn, and committed to continuous personal and professional development. 
  • Adaptable and comfortable working in a growing, evolving business where priorities may change. 
  • Able to work independently in a remote environment while collaborating effectively with a small team. 

IMPORTANT REMINDERS

  • Please apply only once. Take a moment to choose the position that best fits you before submitting your form. We’ll only review your first application, and any additional submissions while your initial one is still in process will be tagged as invalid.
  • This is an opportunity to work with international clients as a self-employed, independent contractor (freelancer). You’ll be responsible for managing your own taxes and compliance under Philippine law.
  • Our application will include submission of requirements and a few trial tasks. Please block off some time to prepare and complete these before starting the form. We recommend saving the URL to this page so you can come back when you’re ready.
  • TIP: Read through the questions in the form first to know what you need to prepare before filling out the form. Please be on a PC or a laptop before proceeding with your application.
  • To ensure smooth communication, please download WhatsApp. It’s the primary tool many of our clients use, and we’ll also use it alongside email to reach out to you for potential client opportunities if you successfully pass this application. (Here's a quick tutorial on how to do this!)
  • Your minimum internet speed should be 10 mbps and your PC specs should be at least Intel Core i5 (or equivalent) and have 8GB RAM (at the minimum).
  • DON’T HESITATE! No VA experience is required!
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