As our Virtual IT Assistant, you’ll be the first line of defense against tech hiccups and cybersecurity risks. From troubleshooting laptop and email issues to rolling out disaster recovery plans, you’ll be an essential part of our virtual infrastructure.
Work Hours:
Rate:
⭐ 5 GBP per hour
POTENTIAL TASKS
- Develop and maintain IT procedures and disaster recovery plans to protect the company from cybersecurity threats and system outages.
- Provide remote technical support to staff, including troubleshooting laptop issues, company email problems, and other IT-related concerns.
- Monitor the security of company systems and escalate risks or breaches as necessary.
- Assist in setting up and maintaining user accounts, email configurations, and software installations remotely.
- Coordinate with external IT vendors or service providers when required.
- Maintain records of IT assets and support requests.
- Assist with onboarding new employees by setting up necessary IT access and tools.
- Ensure compliance with company IT policies and data protection standards.
- Stay up to date with technology trends and provide recommendations for improvements.
SKILLS/EXPERIENCES REQUIRED
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Proven experience in IT support or a similar virtual IT assistant role.
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Strong knowledge of cybersecurity basics, remote troubleshooting, and disaster recovery procedures.
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Familiarity with remote tools and platforms such as TeamViewer, AnyDesk, Microsoft 365, Google Workspace, or equivalent.
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Excellent communication and problem-solving skills.
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Ability to work independently and manage multiple tasks remotely.
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Degree or certification in Information Technology or related field is preferred but not required.
IMPORTANT REMINDERS
- Please apply only once. If you have already submitted an application form for another position, please do not submit another form. Any additional submissions will be automatically tagged as invalid.
- Our application will include submission of requirements and a few trial tasks. Please block off some time to prepare and complete these before starting the form. We recommend saving the URL to this page so you can come back when you’re ready.
- To ensure smooth communication, please download WhatsApp. It’s the primary tool many of our clients use, and we’ll also use it alongside email to reach out to you for potential client opportunities if you successfully pass this application. (Here's a quick tutorial on how to do this!)
- TIP: Read through the questions in the form first to know what you need to prepare before filling out the form. Please be on a PC or a laptop before proceeding with your application.
- Your minimum internet speed should be 10 mbps and your PC specs should be at least Intel Core i5 (or equivalent) and have 8GB RAM (at the minimum).
- DON’T HESITATE! No VA experience is required!
