Be part of a company that builds tailored property portfolios for busy professionals and business owners, using their hands-off service.
Work Hours:
⭐ 40 hours/week
⭐ UK hours
Rate:
⭐ 3 GBP per hour to start
POTENTIAL TASKS
✅ Efficient Maintenance Management: Assists in resolving property maintenance issues reported by landlords or tenants.
✅ Thorough Issue Assessment: Ensures a comprehensive analysis of maintenance concerns by meticulously reviewing trade or inspection reports.
✅ Trade Coordination: Schedules and maintains communication with necessary trades for prompt resolution of maintenance issues.
✅ Communication Management: Manages emails from the maintenance mailbox and handles incoming phone calls professionally.
✅ Task Tracking: Diligently updates and tracks assigned maintenance tasks or cases.
✅ Streamlined Issue Resolution: Ensures a systematic approach to resolving maintenance issues.
✅ Process Improvement: Contributes to the enhancement of maintenance processes by updating case templates when necessary.
✅ Data Organization: Gathers and organizes maintenance information essential for the preparation of monthly reports.
SKILLS/EXPERIENCES REQUIRED
✅ Full-Time Commitment: Must be available for full-time employment, with potential overtime opportunities.
✅ Collaborative Team Member: Ability to work effectively within a team.
✅ Technologically Proficient: Tech-savvy, with a strong aptitude for using digital tools and software.
✅ Self-Motivated: Capable of working autonomously with minimal supervision.
✅ Adherence to Process: Demonstrated ability to meet Key Performance Indicators (KPIs) and follow established procedures outlined in the operations manual.
✅ Attention to Detail: Possesses a keen eye for detail, ensuring accuracy in all tasks.
✅ Tenant-Centric: Responsiveness to tenant concerns and maintenance-related issues is essential.
✅ Customer Service Excellence: Previous customer service experience is a prerequisite.
IMPORTANT REMINDERS
📌 Please apply only once. If you have already submitted an application form for another position, please do not submit another form. Any additional submissions will be automatically tagged as invalid.
📌 Our application will include submission of requirements and a few trial tasks. Please block off some time to prepare and complete these before starting the form. We recommend saving the URL to this page so you can come back when you’re ready.
📌 TIP: Read through the questions in the form first to know what you need to prepare before filling out the form. Please be on a PC or a laptop before proceeding with your application.
📌 Your minimum internet speed should be 10 mbps and your PC specs should be at least Intel Core i3 (or equivalent) and have 4GB RAM (at the minimum).
📌 DON’T HESITATE! No VA experience is required!
